Frequently Asked Questions (FAQ)
1. Product Care
Q: How should I clean my wool products?
A: Follow our specialized care guide at bestwoolenmill.com/wool-care
- Machine wash cold (gentle cycle)
- Lay flat to dry
- Avoid harsh detergents
Q: Do your blankets shrink?
A: Properly cared for wool maintains its shape. Never use hot water or dryers.
2. Sizing & Fit
Q: How do I choose blanket sizes?
A: Use our visual guide at bestwoolenmill.com/blanket-sizes
- Twin: 66×90″
- Queen: 90×90″
- King: 108×90″
Q: Are shirts true to size?
A: Yes, but check our fit calculator for each style.
3. Orders & Shipping
Q: When will my order ship?
A:
- In-stock items: Within 2 business days
- Custom orders: 3-5 weeks
Track at bestwoolenmill.com/order-status
Q: Do you ship internationally?
A: Yes to 50+ countries. Calculate costs at checkout.
4. Returns
Q: Can I return sale items?
A: Final sale items are non-returnable (clearly marked). All others within 60 days.
Q: How long for refunds?
A: 5-7 business days after we receive returns.
5. Authenticity
Q: How to spot genuine Pendleton?
A: Look for:
- Woven label with RN#
- Even stitching
- Official hologram on newer items
More at bestwoolenmill.com/authenticate
6. Custom Orders
Q: Can I design my own pattern?
A: Yes! Start your design at bestwoolenmill.com/custom-blankets
- 6-week production time
- Non-returnable
7. Warranty
Q: What’s covered?
A: Manufacturing defects for 1 year. File claims at bestwoolenmill.com/warranty
Last Updated: June 18, 2025