Shipping Information
1. Domestic Shipping (U.S.)
- Standard Shipping: 3-5 business days ($8 or free over $100)
- Express Shipping: 2 business days ($15)
- Overnight: Next business day ($25) – order by 12pm PST
- Processing Time: 1-2 business days for in-stock items
2. International Shipping
- Canada/Mexico: 5-7 business days ($25)
- Europe: 7-10 business days ($35)
- Asia/Australia: 10-14 business days ($45)
- Customs: Duties/taxes calculated at checkout
3. Special Items
- Blankets Over $300: Signature required
- Custom Orders: Ships separately in 3-5 weeks
- Heavy Items: Additional $10 handling fee
4. Tracking & Delivery
- Tracking number emailed within 24hrs of shipment
- Monitor your package at bestwoolenmill.com/track
- 3 delivery attempts before return
5. Store Pickup
- Available at select locations
- Ready in 2 hours (notified by text)
- Bring ID and order confirmation
6. Holiday Schedule
- December cutoff dates posted at bestwoolenmill.com/holiday-shipping
- Weekend processing during peak season
7. Shipping Restrictions
We cannot ship to:
- PO Boxes
- Freight forwarders
- Embargoed countries
8. Damaged Shipments
Report within 48 hours:
- Take photos of packaging/product
- Submit at bestwoolenmill.com/shipping-issues
- We’ll send replacement immediately
Last Updated: June 18, 2025