Return Policy

1. Return Eligibility

  • Timeframe: 60 days from purchase date
  • Condition Requirements:
    • Unworn/unused items
    • Original tags attached
    • No pet hair or odors
    • Original packaging for blankets

2. How to Return

  1. Initiate your return at bestwoolenmill.com/returns-portal
  2. Select return method:
    • Mail: Print prepaid label (U.S. only)
    • Store: Drop at any authorized retailer

3. Return Costs

MethodCostProcessing Time
U.S. MailFree7-10 business days
International$15 deducted14-21 business days
In-StoreFreeInstant credit

4. Refund Processing

  • Original Payment: 5-7 business days after receipt
  • Store Credit: Immediate (plus 10% bonus)
  • International: Additional 7 days for currency conversion

5. Special Cases

  • Wool Care: See cleaning instructions at bestwoolenmill.com/wool-care
  • Defective Items: Free replacement within 1 year
  • Final Sale: Non-returnable (clearly marked)

6. Heritage Items

  • Blankets: Must include original cardboard protector
  • Vintage Patterns: Email pre-approval required
  • Custom Orders: 50% restocking fee

7. Holiday Policy

  • Extended returns until Jan 31 for gifts purchased Nov 1-Dec 24

8. Tracking Returns

  • Real-time updates at bestwoolenmill.com/track-return
  • SMS notifications at each stage

Last Updated: June 18, 2025